To collect all necessary requirements is a central part of the planning phase. This includes the collection and evaluation of information for the overview of the entire project. Setting a goal and a framework for all parties involved, is a key to success.

This results in a summary of the specifications, the process, the framework as well as an estimate for time- and resource planning. The complexity of the project can be outlined.

The information collected in this first phase is integrated into the software specifications.

These steps are performed by experts of Pharmakon, with years of experience in the field of CRM.

All requirements to accomplish the project goal, listed by the customer, are accurately described in the software specifications. The general requirements for the project work are listed here. Only through a first analysis is it possible to collect all relevant information of functions and a description of detailed processes to describe the given project precisely.

The software specifications are to be provided in a neutral format through the formal accountability of the customer. The given requirements are to be considered.

The requirements of the software specifications are the basis for the performance specifications.

Pharmakon assists customers with the preparation of precise performance specifications.

The realisation of the requirements in the software specifications, given by the customer, are described in the performance specifications. This document is constructed by Pharmakon and entails all the details about implementation concepts. This is the foundation for development and implementation of all functionalities. The more detail is put into the concept phase; the less coordination effort is needed in the implementation phases between the involved parties.

Our performance specifications are comprehensible and include many illustrations, screenshots and mock-ups.

With a prototype, the practicability of the CRM system can be tested at an early project stage. Future processes as well as the use by selected users can be tested. Further optimisation of processes and functions take place.

Early on in the project, Pharmakon provides you with a prototype with your data, so your CRM solution can be adapted optimally.

Given the compact timeframe it is recommended to split the introduction of new systems and functions into phases of priority. These are to be defined by the goals set by the company as well as the implementation.

Webcasts with the project team take place on a regular basis during the implementation phase, presenting and discussing the current status of the project.

A staff training is needed for the successful start with the new CRM software. Pharmakon’s qualified trainers assist in all topics:

• User training for office- and field duty
• Power-User-Training
• Administration Training
• "Train-the-Trainer"

The trainings are prepared in cooperation with the customers and are carried out by the experienced trainers of Pharmakon.

Pharmakon offers high-class support service throughout the entire implementation phase as well as the entire use-cycle of the CRM software.

The services are chosen individually by the customer based on preference. Support offers entitle expert consulting, modification assistance as well as customer support (“First-Level-Support”).

Pharmakon offers long-term support carried out by personal contacts.